Supercommunicators: how to unlock the secret language of connection

R$ 101,90

Sinopse

Who and what are supercommunicators? They're the people who can steer a conversation to a successful conclusion. They are able to talk about difficult topics without giving offence. They know how to make others feel at ease and share what they think. They're brilliant facilitators and decision-guiders. How do they do it?In this groundbreaking new book, Charles Duhigg unravels the secrets of the supercommunicators to reveal the art – and the science – of successful communication. He unpicks the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart. He reveals the conversational questions and gambits that bring people together. And he shows how even the most tricky of encounters can be turned around. In the process, he shows why a CIA operative was able to win over a reluctant spy, how a member of a jury got his fellow jurors to view an open-and-shut case differently, and what a doctor found they needed to do to engage with a vaccine sceptic.Above all, he reveals the techniques we can all master to successfully connect with others, however tricky the circumstances. Packed with fascinating case studies and drawing on cutting-edge research, this book will change the way you think about what you say, and how you say it.

Participantes

Autor: Charles Duhigg

Autor

CHARLES DUHIGG

Charles Duhigg é repórter investigativo do New York Times. Foi autor e colaborador do Golden Opportunities (2007), uma série de artigos que examinavam como empresas estão tentando se aproveitar de americanos em idade avançada, The Reckoning (2008), que estudava as causas e consequências da crise financeira, e Toxic Waters (2009), sobre o agravamento da poluição da água nos EUA e a reação dos órgãos reguladores. Por seu trabalho, Duhigg recebeu os seguintes prêmios: National Academies of Sciences, National Journalism, George Polk, Gerald Loeb, entre outros, e foi parte de um grupo de finalistas do Prêmio Pulitzer de 2009.